Important: Please read these Terms of Service carefully before using our website or engaging our services. By using our website or entering into a service agreement with us, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
In these Terms of Service, the following definitions apply:
By accessing our website, submitting an enquiry, booking a demo call, or entering into a service agreement with Evans Automate, you confirm that you have read, understood and agree to be bound by these Terms of Service, together with our Privacy Policy.
If you are entering into these Terms on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not have such authority, you must not proceed.
These Terms apply to all use of our website and to all services provided by Evans Automate. In the event of any conflict between these Terms and a specific Letter of Agreement, the Letter of Agreement shall take precedence for the services covered by it.
Evans Automate provides AI automation services for UK local businesses. Our services include, but are not limited to:
The specific services, deliverables, timelines and pricing for each client engagement are set out in a Letter of Agreement, which forms part of the contract between us. No services will commence until a Letter of Agreement has been agreed and the agreed setup fee or first payment has been received.
We reserve the right to modify, suspend or discontinue any aspect of our services at any time with reasonable notice, provided that we fulfil any obligations already agreed under a current Letter of Agreement.
Our services are available to businesses and business owners in the United Kingdom. By engaging our services, you confirm that:
We reserve the right to decline to provide services to any individual or business at our sole discretion, including where we have reasonable grounds to believe that the engagement would involve unlawful, unethical or harmful activity.
All fees for our services are set out in the applicable Letter of Agreement. Unless otherwise stated in writing:
All fees are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless stated otherwise. Where VAT is applicable, it will be clearly itemised on invoices.
We do not offer refunds on setup fees or completed work. Monthly fees paid in advance will not be refunded for partial months if you cancel mid-month.
We will use reasonable skill and care to deliver the services described in your Letter of Agreement. We aim to have all agreed systems live within 48 hours of receiving the necessary information and access from you, subject to any third-party platform requirements.
Our ability to deliver services on time depends on you providing us with the information, access and cooperation we reasonably require. We will not be responsible for delays caused by your failure to provide what is needed in a timely manner.
While we take pride in the quality of our work and the results achieved for clients, we make no guarantees of specific business outcomes such as revenue increases, lead volumes or conversion rates. Results depend on many factors outside our control, including your industry, market conditions, existing business operations and the quality of your own customer service.
No guarantee of results: Any case studies, figures or examples referenced on our website or in sales materials represent past results and are not a guarantee of future performance. Individual results will vary.
We use third-party platforms including GoHighLevel, Twilio and others to deliver our services. While we select these carefully, we are not responsible for outages, errors or changes made by those platforms. We will notify you promptly of any significant platform issues that affect your service and will work to resolve them as quickly as possible.
To enable us to deliver our services effectively, you agree to:
You are responsible for the accuracy of any content, scripts or messaging you provide or approve for use in your automated systems. We will implement what you approve but we are not responsible for the consequences of messaging you have specifically authorised.
Our intellectual property: All systems, methodologies, templates, workflows, training materials, website content and proprietary processes developed by Evans Automate remain the exclusive intellectual property of Evans Automate, regardless of whether they are used or customised for your business. These Terms do not transfer any ownership rights to you.
Your intellectual property: All content, branding, logos, scripts and business information you provide to us remains your property. You grant us a limited licence to use it solely for the purpose of delivering the agreed services.
Deliverables: Upon full payment of all agreed fees, you will have a non-exclusive, non-transferable licence to use the configured automation systems we set up for you within your own business. This licence is contingent on your continued compliance with these Terms and the Letter of Agreement.
You must not copy, adapt, resell or attempt to replicate our systems, workflows or proprietary processes for any purpose other than your own internal business use without our prior written consent.
Each party agrees to keep confidential all Confidential Information of the other party and not to disclose it to any third party without prior written consent, except:
This confidentiality obligation survives termination of the service agreement and continues for a period of 3 years from the date of disclosure.
We may reference your business name as a client in our marketing materials (for example, as a case study or testimonial) only with your prior written consent.
Both parties agree to comply with all applicable data protection legislation, including the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
Where Evans Automate acts as data processor: Where we process personal data belonging to your customers on your behalf (for example, to operate SMS or email automation systems), we do so strictly on your documented instructions. We will:
Your responsibilities as data controller: You confirm that you have a valid lawful basis under UK GDPR for any personal data you provide to us for processing, including any necessary consents from your customers. You are responsible for ensuring that your use of our services complies with all applicable data protection law.
Our full data processing practices are described in our Privacy Policy.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
Subject to the above, Evans Automate's total aggregate liability to you under or in connection with these Terms or any Letter of Agreement — whether in contract, tort (including negligence), breach of statutory duty or otherwise — shall not exceed the total fees paid by you to us in the three months immediately preceding the event giving rise to the claim.
We shall not be liable for any:
We are not responsible for any consequences arising from automated messages sent using content you have approved, or from your failure to obtain necessary consents from recipients of automated communications.
Termination by either party: Either party may terminate ongoing monthly services by giving 30 days' written notice by email. Notice must be sent to jon@evansautomate.co.uk (if given by you) or to the email address registered on your account (if given by us).
Termination for cause: Either party may terminate immediately by written notice if the other party:
Effect of termination: On termination:
Setup fees and fees for work already completed are non-refundable upon termination.
You may use our website for lawful purposes only. You must not:
We do not guarantee that our website will be uninterrupted or error-free. We reserve the right to suspend or withdraw access to the website at any time without notice for maintenance, security or other operational reasons.
Our website may contain links to third-party websites. These are provided for your convenience only. We do not endorse, control or take responsibility for the content or practices of any linked websites. Accessing linked websites is at your own risk.
The content on our website is provided for general information only. It does not constitute legal, financial or professional advice. You should not rely solely on it when making business decisions.
These Terms of Service, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
Before commencing any legal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation. If a dispute cannot be resolved within 30 days of either party raising it in writing, either party may refer it to mediation through a mutually agreed mediator before resorting to litigation.
We may update these Terms of Service from time to time to reflect changes in our services, business practices or applicable law. We will notify existing clients of material changes by email at least 14 days before they take effect.
For website visitors and prospective clients, the current version of these Terms will always be available at evansautomate.co.uk/terms.html. The date of the most recent update is shown at the top of this page.
Your continued use of our website or services after any changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using our website and services and notify us in writing.
If you have any questions about these Terms of Service, wish to raise a complaint, or need to get in touch with us for any reason, please contact us using the details below:
These Terms of Service were last reviewed and updated on 18 March 2026. They supersede all previous versions.
Note: These Terms are provided in good faith as a starting framework. We strongly recommend that once you are generating significant revenue, you engage a qualified UK solicitor to review and tailor these Terms to your specific business needs and circumstances.